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How to Troubleshoot Validating Identity Error in Windows XP

While opening the Services Directory application or even at the time of connecting to a Web service, users may come across with the following error following message returns which will appear like this:

“Identity Error: Server could not authenticate the supplied identity”.

According to the TP-Link router support team, this issue simply applies to ArcGIS Server for the Microsoft .NET Framework.


Causes of this issue

  • The ArcGISWeb services account has not been properly granted rights to the following message “Allow log on locally” in the local group policy.
  • Click on the “Start ->Control panel ” and then double click on theNetwork Connections”.
  • Right click on the “Wireless Network Connection” icon and then directly go to the “Properties” section. 
  • On the “Wireless Connection Properties Window section, it is advised by TP-Link router technical support team that a user is simply required to click on the “Wireless Networksicon.
  • Selection is to be made on the users’ network and then go to the “Propertiessection.
  • In the next window, a user is suggested to click on the “Authentication tab but make sure you have “Enable IEEE 802.1x….” check box as “Unchecked.
  • Click on the “OK” icon. Then right click on the “Wireless Network Connection” and then click on the View Available Wireless Networks” icon.
  • Click on the “Refresh Network” list to view all the available wireless networks easily. A user is requested to select the correct network which they want to connect by simply double clicking on it or they can also click on the “Connect
  • If the wireless network is found to be on secured phase, then it will easily pop up a window asking users for the key/password first. At that time, users are required to enter the correct Key/Password and then click on the Connect’ option
  • Wait for a while till users are connected to this wireless network.

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