The Parental control settings on the Netgear router can stop working due to some technical error. When this happens, it can be a problematic situation for the parents who have enabled this feature on their routers. Parental control allows them to monitor the ongoing activities in Netgear Genie and block access to the Internet for unauthorized users, especially for children. So, to ensure that the parental control filter starts to work again, it requires some technical hacks from the Netgear specialists. Now, to learn why your Netgear parental controls not working on the router, you can check this article. Here, you can also refer to the troubleshooting methods in order to enable this parent control feature on the Netgear router.
Why Netgear Parental Controls Not Working on your Router?
If the parental monitoring settings is not responding for the routing device, it can happen due to multiple reasons. But, unless you understand the underlying reasons that can disable this security feature, you can’t enable it. So, let’s discuss a few common causes which can result in the Netgear parental controls not working issue.
Possible Causes to Block ‘Parental Controls’ in Netgear Genie
Sometimes, the users forget to turn on the tab for parental controls on their Netgear routers. Hence, this can be a possible reason why Netgear Genie is not showing the parental supervision feature anymore.
If you are connecting Netgear router to a PC that is already running a cybersecurity program, this error can pop up. Basically, this happens when such a software interferes with the drivers of the Netgear device.
Often, the portal of Open DNS can become inaccessible because of various issues in the main server. Hence, it can affect the router, which can also result in blocking the parental supervision tab for the users.
If the installation process for Netgear Live Parental Controls is incomplete, it can lead to Netgear Genie parental controls not working issue. Similarly, any corrupted files in the Netgear setup can also be responsible for turning off parental monitoring.
Effective Solutions to Apply If Netgear Parental Controls Not Working While Using the Router:
If you notice that the Parental Controls feature is not responding on your Netgear router, it can be due to both software and hardware reasons. But, you can try some of the effective methods to make sure that Netgear Live Parental Controls is working properly. So, let’s discuss a few hacks which can turn on the parental monitoring feature on your Netgear device.
Method 1- Remove Old Setup and Re-install Netgear Genie
Somehow, if the current Netgear Genie settings don’t enable the feature of parental supervision, it indicates some error. Hence, you can uninstall the current setup for Netgear Genie and then begin the fresh installation of the router driver.
So, your first task is to click on the Windows Start button and open the Search box. Then, find the window for the ‘Control Panel’ and navigate to the ‘Programs and Features’ section.
Next, click on the link for ‘Uninstall a program’ and select the icon for Netgear Genie. After this, hit the ‘Uninstall’ button and wait for Windows to remove the Netgear router program.
On some machines, you will be able to delete the entire setup for Netgear Genie by double-clicking on the uninstall.exe file. Once the software and associated components for this router device are removed, download and install the latest version of the Netgear Genie app.
After launching this application, click on ‘Home’ and find the icon for ‘Parental Controls’ from the list of features. Now, in order to set up the Netgear Live Parental Controls, you will have to login by entering the default username and password.
For those who aren’t aware of the credentials for signing into Netgear setup, type ‘admin’ as the username. Also, write ‘password’ in place of the security key for the Netgear Genie. Otherwise, you can get in touch with a router professional to recover your old credentials, if you have changed it in between.
As soon as you enter the sign in details, you will notice the popup window for ‘Parental Controls’. Now, click on the ‘Next’ tab, which is present at the bottom-right corner of the Netgear Genie setup page.
Below the ‘Setting up Live Parental Controls’ heading, choose the ‘No, I need to create a free OpenDNS account’ option. After that, hit the ‘Next’ button and enter the details necessary for creating a new profile on the router configuration window.
Make sure to choose a unique name for Netgear’s username, so that nobody can guess it quickly. Also, you need to click on the tab for ‘Check availability’ to ensure that if you are selecting a proper username for setting up the Netgear Genie.
Once again, hit the ‘Next’ button and select the filtering level to protect your router network. In case, you want to enable parental controls for blocking the access for your curious children, choose the ‘High’ option for maximum protection.
This is also necessary for blocking adult content websites which can be accessed without ‘Parental Controls’ in Netgear Genie. In addition to this, this setting will prevent access to social networking sites, phishing attacks, illegal, and time-wasting content.
After selecting this feature, click on ‘Next’ and restart your system after exiting the Netgear Genie setup page. Hopefully, you will now observe that the blocked websites are not accessible anymore and ‘Parental Controls’ feature is working again. If the issue remains the same, try the remaining fixes to enable parental monitoring feature in Netgear.
Method 2- Change Custom Settings for Parental Controls
In case the above method fails and your Netgear Genie parental controls not working, customize your security settings. To apply this fix, open the setup page for Netgear Genie router and click on the ‘Parental Controls’ option.
As you hit this tab on the left panel of the window, it will display a ‘Status’ page on the right side. Here, you need to find the ‘Change Custom Settings’ button and click on it.
This will direct to ‘netgear.opendns.com’ where you can type your username and password for accessing your OpenDNS profile. After signing into your Netgear account, click on the ‘Custom’ option below the heading of ‘Modify default filtering level’.
Next, scroll down the page and tick/untick the checkboxes or categories which you want to block/unblock on Netgear. Finally, hit the ‘Save Default Filtering Level’ tab in order to register these changes.
Now, try to access any website that may require parental supervision features and see if it’s blocked by Netgear Genie.
Method 3- Restrict Internet Access with Time Block
The previous methods can be applicable for restricting specific content and adult websites by creating a firewall in Netgear. However, if your children can manage to get access to alternate sites or proxy tools, they may still view them. Hence, enabling a time limiting feature can be a great way to deal with shortcomings of ‘Parental Controls’.
In order to try this solution, you will have to develop a new bypass account. So, let’s discuss the steps in order to apply this fix by activating time blocker.
First, open the Setup window of Netgear Genie and follow the steps in method 2 to find ‘Change Custom Settings’. You need to click on this tab and go to the directed page ‘netgear.opendns.com’.
Next, you have to select the link for ‘Add a bypass account’ and create an account on mobile or PC having Netgear Genie app. You have to follow proper instructions to develop this profile with a new set of username and password. After verifying the security key, click on the ‘Add account’ tab.
You can now select your desired filtering level under the ‘Modify filtering level for Dad’ section. Then click on the ‘Save Filtering Level’ tab and hit the ’Add a time block’ button. Now, select the appropriate value for ‘Time Range’ and return to the setup window for Netgear Genie. Finally, click on the ‘Bypass Login’ tab and double-click on your profile to view the access page. Here, you have to type your password and select the ‘Login’ button to access the feature of Netgear Live Parental Controls.
Somehow, if the Netgear parental controls not working even after applying any of these methods discussed here, you need to consult professionals. Hence, get in touch with a router technician, who can assist in enabling the ‘Parental Controls’ feature in Netgear Genie.